The Philippines and Australia have traditionally enjoyed a warm diplomatic relationship where many businesses from the land down under have also established offshore operations in Manila over the years. In the age of rapid globalization and cultural absorption, Australian companies that are seeking to venture further into the East Asian markets and continental Europe are […]
There is no denying that Artificial Intelligence (AI) is the next big paradigm shift when it comes to the platform of converged Business & IT systems. The rise of platforms born from AI research such as chat bots, machine learning and artificial human linguistic voice applications have given worries to the local IT-BPM and BPO […]
The global market for shared and outsourcing services is evolving under the influence of innovative technology that is changing the nature of the Business to Customers (B2C) model. For the country like the Philippines that has a rich history and still thriving destination for allocating customer service and support as roles, the new landscape that […]
Despite a challenging year where BPO investments have fallen short of projections for the second straight year, the Information Technology and Business Process Association of the Philippines (IBPAP) remain positive as 2017 draws to a close. IBPAP’s president and CEO, Rey Untal echoed the association’s positive outlook due to a number of encouraging signs such […]
The only thing constant whether in business or across industries is change. The same holds true when it comes to the Philippines’ IT-BPM jobs where the majority is employed across call center jobs and other entry level work that could see itself eventually be phased out with the revolutionary force known as automation. Automation is […]
The concept of the contact center has been around for many decades. What was mainly started as mission control in the United States’ nationwide emergency response departments, businesses have steadily adopted its concept to service customers. From the traditional setup of a telephone operator with a dedicated hotline, its concept evolved into a service oriented […]
