Automation and artificial Intelligence (AI) are known to disrupt the business-process outsourcing (BPO) industry in the Philippines in a negative way, and local and international experts think otherwise, according to a report by the Business Mirror. These experts said the industry should not be scared of what automation could bring to millions of Filipino call […]
There has been constant fear what will happen to call centers once they adopt artificial intelligence. However, a business process outsourcing sector expert said there is nothing to worry about. Outsourcing advisory firm Outsource Accelerator founder Derek Gallimore said the ones who are thinking about artificial intelligence as the downfall of call centers are missing […]
It was back then that outsourcing has been perceived as an emerging strategy — however, only a few believed in it. Now, outsourcing is everyone. Different countries outsource their operations to save a lot on operational costs while having an access to a pool of skilled workers. As outsourcing expanded, a lot of events have […]
Outsourcing has been a key player in helping businesses of all sizes to grow and become what they are today. Through the years, outsourcing has slowly earned the trust of non-believers. These now-converts are now part of the wave of businesses who—without a second thought—proudly share how outsourcing helped them grow. Even though a lot […]
The Philippines is known to have the slowest internet speed compared to its Asian neighbors, but that is not stopping the country to continue business. According to a report by Cebu Daily Daily News, business in the information technology (IT) and business process outsourcing (BPO) industries will carry on and local stakeholders expressed their belief […]
Through the years, there have been various buzzwords circulating around the industry. Oftentimes, these buzzwords are commonly misunderstood. And one of the most misunderstood is the difference between offshoring and outsourcing. There are people who even interchange these terms. But what is the difference, anyway? Outsourcing Outsourcing is when an organization hires a third […]
