The world today is changing — customers are more educated than ever, and more are relying on call centres to stay in touch with businesses.
Meanwhile, businesses are also changing. To serve these customers, they are looking for alternatives to address the problem without hurting the coffers. Some businesses have already seen the potential of outsourcing their operations to a trusted outsourcing firm. There are even reports that state an increase in choosing to outsource. Based on a survey by technology firm NTT for its “2020 Global Managed Services Report,” 1,250 executives in 29 countries participated, with 45% saying they will outsource more in the next 18 months.
“During these challenging times, organisations move through a series of phases and are prioritising security as an initial response and recovery mechanism. They want more than a supplier. And instead, look for true partners to help them do the smart things well. Service providers need to help them adapt now, but also help them bounce back quickly when the business environment reignites,” Damian Skendrovic, Executive Vice President of Managed Services Go-to-market at NTT, said.
Trust is vital when it comes to outsourcing. Down the line, it is a two-way street and relationships are created when both parties stay true to their word. In these difficult times, businesses are still finding ways to earn more income while saving on operation costs. Ezy Outsourcing Hub can help businesses in need of a workforce without hurting the budget. Our outsourcing solutions in the Philippines has a talent pool consisting of professionals with years of experience in different industries. Whether sales, customer service, accounting, or other non-core tasks, we have the talent who are ready to get started.
Save up to 55% on labour costs with a new workforce now. Reach out to us to get a free assessment based on your outsourcing needs.
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