The Contact Center Association of the Philippines (CCAP), confident of the country’s ability to maintain the lead in terms of customer experience delivery, predicted that 80,000 – 100,000 jobs will be available in the IT-Business Processing Outsourcing (IT-BPO) industry. This is another testament to the fact that the Philippines is one of the top business outsourcing destinations today. In fact, it has been ranked in the top 10.
Let’s qualify its popularity:
- Linguistic compatibility
- Filipinos have a good command of the English language. This trait can translate to making customers of any English-speaking business feel like they are talking to a native who can understand them well.
- Cultural compatibility
- As a nation that prides itself for being hospitable, its people are naturally accommodating. This gives Filipinos an advantage as customer service providers since they are willing to initiate contact, listen, empathize with, and extend help to others.
- Highly skilled workforce
- The Philippines has been providing outsourcing solutions for a while now so they have developed a pool of professionals with a wealth of experience across a wide range of industries. You can tap into a pool of candidates who has kept their skills relevant through hands-on experience, regular trainings, and a positive attitude towards adapting to change in terms of tools and/or best practices.
- Economical Investment
- The cost you will incur from outsourcing to the Philippines is relatively cheaper than expanding your operations at home. The best part is that you can afford a competent team then save or allocate the extra funds to finance other business needs.
- Diverse Skill Set
- Filipino outsourcing services providers have catered to several industries that include but are not limited to healthcare, telecommunications, construction, e-commerce, and education. Regardless of the nature of your business, the right pool of candidates who can deliver the value you’re after can be found.
Are you ready to engage the services of a dedicated, skilled, and reasonably priced workforce? Allow us to help you explore options according to your business requirements. We are a trusted outsourcing solutions Philippines provider committed to connect businesses to professionals who can help them succeed. We can be reached through the following means: (PH) +63 02-6571872 / (AU) +61 419 200 663 or firstname.lastname@example.org