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The business process outsourcing (BPO) industry in the Philippines is continuously spreading, now reaching areas outside Metro Manila. All thanks to the office takeup on parts of Visayas and Mindanao, there are office spaces available for businesses in need of offices at a lower cost. So far, Santos Knight Frank (SKF), which is a commercial and residential real estate provider in the Philippines, said the Philippines has continuously maintained a high level of competency when it comes to the BPO industry.
The real estate provider added that the source of the high competitive conditions in the country is the number of firm providers who are taking up nonvoice services and taking advantage of the growth in areas outside of Metro Manila.
“The Philippines’s demographics are the ‘secret sauce’ of the BPO industry’s growth. Owing to a highly educated and English-speaking work force spread across the country, it continues to be one of the most competitive BPO investment destinations globally. The average cost per employee in alternative destinations such as China and Mexico is fact twice as expensive as the Philippines,” Rick Santos, chairman and chief executive officer of SKF, said via Business World.
Despite the competitiveness of the Philippines when it comes to outsourcing, Teleperformance Philippines Managing Director Travis Coates reminded the value of English proficiency, saying the country must maintain a high level of proficiency in the English language.
“As long as the demand for the English language continues to be there, we will continue to provide it. There is no reason for the country not to be competitive in the English market,” Coates said via Business World.