Everyone wants to feel heard and respected. Good customer service is the lifeblood of every business, in its ability to retain customer loyalty and satisfaction through an agent or frontliner’s personalised assistance of unique customer issues. It has the capacity to connect the customer to your brand more intimately. It also speaks a lot about […]
Hiring new staff to fulfill the growing mountain of daily tasks your business has to deal with can make you feel uncomfortable. You know the tedious hiring and training processes that already come with the package; not to mention the added overhead costs. It’s not something you’re always willing to deal with. This is the […]
There is no doubt that COVID-19 has had a great impact on economies worldwide, forcing a halt in productivity for quarantine reasons for a long enough period of time that it has created negative effects on businesses, large and small. In the Philippines, businesses that have survived bankruptcy are still trying to recover from this […]
Accounting for 10-15% of the global BPO market, Philippines has quickly risen over the years, consistently ranking among the top 5 outsourcing destinations in the world. According to a study made by the Department of Trade and Industry (DTI), “The Philippines is becoming a key developing industry, primarily due to the low cost of living, […]
For decades now, customer support has been a major contributor to the profitability margin of companies, connecting consumers more intimately with brands through human interaction (customer service representatives), and therefore creating a higher ratio of brand loyalty from consumers. Businesses that offer technical products in particular, are able to offer agents that can guide consumers […]
In searching for the right office for your business operations, the location of your office is a major consideration, as it will determine the flexibility and ease with which you can operate. Your location can determine the ease or difficulty of your day-to-day logistics.= Some major factors to consider in choosing the right location for […]
