The world today is changing — customers are more educated than ever, and more are relying on call centres to stay in touch with businesses. Meanwhile, businesses are also changing. To serve these customers, they are looking for alternatives to address the problem without hurting the coffers. Some businesses have already seen the potential of […]
The only thing constant whether in business or across industries is change. The same holds true when it comes to the Philippines’ IT-BPM jobs where the majority is employed across call center jobs and other entry level work that could see itself eventually be phased out with the revolutionary force known as automation. Automation is […]
The call center service model is considered as among the top careers for employment when it comes to the country’s IT-BPM industry as agents are employed by the thousands across the many BPO companies that operate in the country. Recently, with the global progress and development of automated applications such as robotics when it comes […]
The development of the key province cities in the southern region of the Philippine islands is key to furthering the holistic economy of the country. Outside of Metro Manila, known as the country’s main hub for BPO, there are upcoming regions where BPO have since started and are continuously thriving. There is Cebu Island and […]
There is much optimism in the country’s BPO sector despite the challenges from within and the changing times due to technological advances with automation. Despite seeing direct investments slump by as much 34% in the first half of 2017, the BPO industry is seen to recover in 2018 from the “rebalancing” of tax revisions. According […]
The Philippines’ IT-BPM industry has a reputation of withstanding global factors as a sign of its robustness towards continuous growth. From the Asian financial crisis, to the global tech bubble and the real estate turmoil that adversely affected the United States economy, the local IT-BPM industry is no stranger to external shock. In the first […]
