According to the 2022 Outsourcing Performance Report of Outsource Accelerator (OA), a marketplace for the business process outsourcing (BPO) industry, the Philippines received one of the highest numbers of inquiries on outsourcing. Last year, the country ranked fifth in terms of inbound inquiries, accounting for 3.81 percent of total inquiries, indicating global businesses’ desire to […]
The Philippine BPO industry has grown at a terrifically fast rate over the past two decades, which is why it’s not hard to see why so many businesses around the globe are choosing to outsource here. With the country’s commitment to becoming a top ranking outsource destination, it has certainly proven its capabilities, ranking now […]
Because of the pandemic situation that the world continues to face, many businesses have quickly been turning to more efficient processes. As digital means advance, so do these means afford businesses those efficient ways to continue operations, even in the midst of a pandemic or other unforeseen situations that may occur in the future. Outsourcing […]
The world today is changing — customers are more educated than ever, and more are relying on call centres to stay in touch with businesses. Meanwhile, businesses are also changing. To serve these customers, they are looking for alternatives to address the problem without hurting the coffers. Some businesses have already seen the potential of […]
The Philippines comprises of a number of special economic zones or SEZ. These zones are highly developed or areas with the potential to turn into “highly developed agro-industrial, commercial, tourist, banking investment, and financial [centers],” according to the Republic Act No. (RA) 7916. These zones welcome foreign and local investors in order to open more […]
The Philippines is currently undergoing a slow growth in the Information Technology and Business Process Management (IT-BPM) industry compared to the previous projections on the industry. The current projection, which is a revenue compound annual growth rate (CAGR) projection of 3.5-7.5% or $29-32 billion for 2020-2022, is lesser than 2016’s projection of 9%. On the […]
