The emergence of automation and artificial intelligence has caused mass panic among people within the BPO industry, saying these disruptive technologies can replace the human workforce. Fortunately, experts went in and eased the panic, focusing on how humans and machine can work together in delivering outstanding customer service. Google Duplex can be considered as a […]
It was back then that outsourcing has been perceived as an emerging strategy — however, only a few believed in it. Now, outsourcing is everyone. Different countries outsource their operations to save a lot on operational costs while having an access to a pool of skilled workers. As outsourcing expanded, a lot of events have […]
The Philippines and India are considered as among the top countries of the world when it comes to being a destination for IT-BPM where the world’s most recognizable businesses and tech pioneers have established operations in both countries. During the recently held ASEAN summit in Manila, India’s Prime Minster Narendra Modi has praised the country’s […]
The only thing constant whether in business or across industries is change. The same holds true when it comes to the Philippines’ IT-BPM jobs where the majority is employed across call center jobs and other entry level work that could see itself eventually be phased out with the revolutionary force known as automation. Automation is […]
The call center service model is considered as among the top careers for employment when it comes to the country’s IT-BPM industry as agents are employed by the thousands across the many BPO companies that operate in the country. Recently, with the global progress and development of automated applications such as robotics when it comes […]
The development of the key province cities in the southern region of the Philippine islands is key to furthering the holistic economy of the country. Outside of Metro Manila, known as the country’s main hub for BPO, there are upcoming regions where BPO have since started and are continuously thriving. There is Cebu Island and […]
