Even though is a looming presence of fear in the workforce of losing their jobs due to the arrival of automation in the business process outsourcing (BPO) industry of the Philippines, not only experts are stepping in to alleviate the panic, but the National Economic and Development Authority (NEDA), too. For NEDA, it believes that […]
The Philippines and India are considered as among the top countries of the world when it comes to being a destination for IT-BPM where the world’s most recognizable businesses and tech pioneers have established operations in both countries. During the recently held ASEAN summit in Manila, India’s Prime Minster Narendra Modi has praised the country’s […]
Working in the BPO industry’s call center department has its financial rewards, but at a trade-off to one’s health as working in different shifts to catch western hemisphere’s time zone displaces one’s natural body clock. In recent years, the Department of Health (DOH) has issued many warnings regarding the high-risk that call center professionals are […]
The development of the key province cities in the southern region of the Philippine islands is key to furthering the holistic economy of the country. Outside of Metro Manila, known as the country’s main hub for BPO, there are upcoming regions where BPO have since started and are continuously thriving. There is Cebu Island and […]
The concept of the contact center has been around for many decades. What was mainly started as mission control in the United States’ nationwide emergency response departments, businesses have steadily adopted its concept to service customers. From the traditional setup of a telephone operator with a dedicated hotline, its concept evolved into a service oriented […]
The country’s Business Process Outsourcing (BPO) Industry is still the top source of employment in the Philippines, according to the Department of Labor and Employment (DoLE). In cross referencing the employment data from PhilJobNet, DoLE’s Internet-based job and applicant matching portal, half of the 8,588 job vacancies posted for the week are categorized under the […]
