Automation Will Not Doom PH Call Center Says Experts

There has been constant fear what will happen to call centers once they adopt artificial intelligence. However, a business process outsourcing sector expert said there is nothing to worry about. Outsourcing advisory firm Outsource Accelerator founder Derek Gallimore said the ones who are thinking about artificial intelligence as the downfall of call centers are missing […]


USPS Sees USA and PH Growth Areas in Outsourcing

Growth is eminent in the Philippines, and the news came from the United States-Philippines Society (USPS). As the USPS stated, there are growth areas found in the archipelago wherein Filipino and American companies can explore — and this can further help in strengthening the economic ties of the two countries. Along with this, USPS co-chairs […]

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Offshore Gaming Cited as Rising Player in the Philippine BPO Market

Despite the regulations set by the Philippine Amusement and Gaming Corporation (PAGCOR) for the strict accreditation of licenses and monitoring of Offshore gaming companies that operate in the country, the Philippine Offshore Gaming Operators (POGO) have generated a strong effect for the economy where employment, revenue and real estate industries were given a boost. According […]


Australian Ambassador Praises Manila as Hotbed for Australian Businesses

The Philippines and Australia have traditionally enjoyed a warm diplomatic relationship where many businesses from the land down under have also established offshore operations in Manila over the years. In the age of rapid globalization and cultural absorption, Australian companies that are seeking to venture further into the East Asian markets and continental Europe are […]

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Philippines Has Potential to Be Tech Sandbox

When it comes to technology, the Philippines has benefitted from knowledge and skill transfers from the many tech based enterprises that have since invested operations in the country. Through employment, training and the many certification programs that companies have invested in the direct human capital market, the number of technically skilled Filipinos has grown since […]