BPO Philippines 2020 and beyond

Philippines BPO Keen to Future Proof Position

The global market for shared and outsourcing services is evolving under the influence of innovative technology that is changing the nature of the Business to Customers (B2C) model. For the country like the Philippines that has a rich history and still thriving destination for allocating customer service and support as roles, the new landscape that […]


Outsourcing Forum Warn of Stagnation in Filipino IT-BPM Skills

Businesses in other continents have viewed the Philippine BPO industry with a high-regard due to its workforce’s linguistic prowess and English proficiency. Those attributes make the country very competitive when it comes to being ranked among the most preferred outsourcing destination for many businesses. However, the Philippines’ global BPO rank must address the so-called “fourth-industrial […]