Government Steps in to Boost the Philippine BPO Sector

The Philippine outsourcing sector is expected to create new jobs that will help individuals thrive under the new normal. This goal is a part of the Department of Information and Communications Technology’s (DICT’s) plan of helping 25 cities in the country become full-fledged Digital Cities by 2025.

This plan is aptly named the Digital Cities 2025 program. Its main goal is to make new urban cities outside Metro Manila that are industry-ready. DICT aims to achieve this by creating and developing ICT hubs in the following identified locations:

  • Balanga City
  • Batangas City
  • Cabanatuan City
  • Dagupan City
  • General Santos City
  • Iligan City
  • Iriga City
  • Laguna Cluster of Digital Cities (San Pablo, Calamba, and Los Baños)
  • Laoag City
  • Legazpi City
  • Malolos City
  • Metro Cavite Digital Cities (Bacoor City, Imus, and General Trias)
  • Metro Rizal Digital Cities of Taytay, Cainta, and Antipolo City
  • Olongapo City
  • Puerto Princesa City
  • Roxas City
  • San Fernando City, La Union
  • San Fernando City, Pampanga
  • San Jose Del Monte City
  • Tacloban City
  • Tagbilaran City
  • Tarlac City
  • Tuguegarao City
  • Urdaneta City 
  • Zamboanga City

Collaboration With Industry Experts

DICT has recently launched the Information Technology and Business Process Management (IT-BPM) Industry Ambassadors project. Through this program, they aim to partner with industry experts in helping reinforce the role of the IT-BPM (Information Technology and Business Process Management) sector in the country’s economic growth.

Industry experts, who will be considered ambassadors, should have the ability to effectively build and manage stakeholder relationships. They must currently hold managerial positions in the IT-BPM industry with at least a five-year tenure. Individuals who have previously worked on countryside operations are preferred.

Target Number of Created Jobs

The DICT expected new hires in the IT-BPM sector to generate 200,000 jobs by the end of 2022. They aimed to accomplish this despite the economic slowdown caused by the pandemic and the continued implementation of community quarantine across the country. However, because of the worsening situation, the department had to recalibrate its expectations.

In spite of the less optimistic target number of created jobs, the IT & Business Process Association of the Philippines (IBPAP) and other allied industries are showing promising growth. The sectors, including IT-BPM and property, are still projecting job growth this year.

Learn More About the BPO Sector

For more information regarding the BPO sector and its growth, turn to none other than Ezy Outsourcing Hub. We are one of the most trusted outsource consultants and outsourcing providers in the Philippines.