According to the 2022 Outsourcing Performance Report of Outsource Accelerator (OA), a marketplace for the business process outsourcing (BPO) industry, the Philippines received one of the highest numbers of inquiries on outsourcing. Last year, the country ranked fifth in terms of inbound inquiries, accounting for 3.81 percent of total inquiries, indicating global businesses’ desire to […]
outsourcing philippines
The Benefits of Outsourcing Bookkeeping and Accounting Services
There are several advantages of outsourcing bookkeeping and accounting services for your business. But sometimes, you face tough decisions about whether or not to outsource your bookkeeping and accounting. Those business owners who handle their own finances can understand the immediate benefit of having a bookkeeper perform standard financial tasks and record them. It saves […]
Offshore Gaming Cited as Rising Player in the Philippine BPO Market
Despite the regulations set by the Philippine Amusement and Gaming Corporation (PAGCOR) for the strict accreditation of licenses and monitoring of Offshore gaming companies that operate in the country, the Philippine Offshore Gaming Operators (POGO) have generated a strong effect for the economy where employment, revenue and real estate industries were given a boost. According […]
Offshoring: How the BPO Climate in the Country Can Help Foreign Startups
Startups are armed with the idea, the technology and the drivers within their founding team to pursue market success with their innovative products. While you may have heard of the most successful startups that have earned market distinction as their product has become a platform for productivity, the other side of the story is littered […]
BPO Investments Depression Caused by Local Uncertainty
The Philippines’ IT-BPM industry has a reputation of withstanding global factors as a sign of its robustness towards continuous growth. From the Asian financial crisis, to the global tech bubble and the real estate turmoil that adversely affected the United States economy, the local IT-BPM industry is no stranger to external shock. In the first […]
How Artificial Intelligence is Disrupting the On-Premise Call Centers
The concept of the contact center has been around for many decades. What was mainly started as mission control in the United States’ nationwide emergency response departments, businesses have steadily adopted its concept to service customers. From the traditional setup of a telephone operator with a dedicated hotline, its concept evolved into a service oriented […]