In 2017, the global outsourcing market was valued at $88.9 billion and for this year’s estimate; the value is seen to be consistent. As technology progresses and 2018 holds a number of tech predictions, the involvement of technology and its chain reaction will be felt by the Philippines’ IT & BPO marketplace when it comes […]
Startups are armed with the idea, the technology and the drivers within their founding team to pursue market success with their innovative products. While you may have heard of the most successful startups that have earned market distinction as their product has become a platform for productivity, the other side of the story is littered […]
The concept of the contact center has been around for many decades. What was mainly started as mission control in the United States’ nationwide emergency response departments, businesses have steadily adopted its concept to service customers. From the traditional setup of a telephone operator with a dedicated hotline, its concept evolved into a service oriented […]
