The country’s Business Process Outsourcing (BPO) Industry is still the top source of employment in the Philippines, according to the Department of Labor and Employment (DoLE).
In cross referencing the employment data from PhilJobNet, DoLE’s Internet-based job and applicant matching portal, half of the 8,588 job vacancies posted for the week are categorized under the call center employment vacancy which lists about a total of 4,487 jobs.
As of today, a total of 2,014 certified employers are currently listed on PhilJobNet and a significant percentage can be categorized as companies who are under the BPO label. There are 30,936 job seekers registered in the PhilJobNet site.
Tholons, a renowned consultancy and strategic firm, recently published their “Top 100 Outstanding Destinations for 2016” and Metro Manila was second in the world as an outsourcing / offshoring destination. Cebu Island in Visayas ranked fifth in the outsourcing list.
According to projections, the country’s main dollar income will be from the revenue generated by the BPO industry in the country. The revenue from the sector is also predicted by the Bangko Sentral ng Pilipinas to overtake the dollar remitted by the multitude of overseas Filipino workers.
The country’s BPO industry is enjoying a steady growth forecast with a proven buffer despite economic slowdowns and world security problems. However, the BPO industry must not remain confident in its own ability to withstand external factors according to IT-BPM analysts. With the advent of automation and artificial intelligence, the country’s BPO industry must address these disruptive technologies in order to maintain the country’s competitive edge against its global competitors.
For the Philippine BPO setting to thrive in the modern setting for business beyond the 2020 decade, its workers, thought-leaders and learning centers must upskill the current workforce of the local BPO setting. This is to upgrade the country’s skill set and set in motion upgrades to organizations, infrastructure handling and IT platforms.
From the recently published outsourcing destinations from Tholons, the country’s outsourcing hubs have actually lost a bit of ranking due to the “digital innovation” criteria that Tholons have set in place in determining the 2016 rankings. The reason of the demotion for Metro Manila and its business areas is the lack of digital capabilities that local businesses employ. The country’s IT-BPM standards have been facilitated by mostly foreign businesses that are operating an offshore center in the country.
The Philippines remains as one of the world’s top outsourcing and offshoring destinations for businesses. Ezy Outsourcing Hub, an outsourcing / offshoring gateway service firm, helps businesses establish offshore operations or get started with a co-managed outsource setup. Call +63 917 5680402 and +63 917 5166897 or email us contact@ezyoutsourcinghub.com.
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