The concept of the contact center has been around for many decades. What was mainly started as mission control in the United States’ nationwide emergency response departments, businesses have steadily adopted its concept to service customers. From the traditional setup of a telephone operator with a dedicated hotline, its concept evolved into a service oriented […]
Immigration brings opportunities for both the migrant and their adopted country when it comes to applied knowledge. Developing countries such as the Philippines — benefit from expats from the west who invest and impart technical knowledge to the country while established countries such as Australia also benefit from migration as the cultural exchange and applied […]
Businesses in other continents have viewed the Philippine BPO industry with a high-regard due to its workforce’s linguistic prowess and English proficiency. Those attributes make the country very competitive when it comes to being ranked among the most preferred outsourcing destination for many businesses. However, the Philippines’ global BPO rank must address the so-called “fourth-industrial […]
With the ratification of the Data Privacy Act and the government’s effort in strengthening its adherence by businesses and the IT-BPM industry comprising of companies, the National Privacy Commission held the fifth Data Protection Officers (DPO) assembly last month, in the SMX Center in SM Aura Bonifacio Global City Taguig. In attendance were personnel from […]
In the Top 100 Outsourcing Destination published by Tholons, Cebu city was ranked fifth in the world as an outsourcing destination for foreign businesses. The ranking is a testament to the island and city’s capability to greatly sustain business development. Cebu has long been regarded by local and foreign businesses as the nation’s second capital, […]
The Philippines have traditionally enjoyed its lofty position as among the world’s outsourcing destinations due to the country’s skilled labor built for BPO skill substitution, English proficiency and competitive operations costs. Direct investments by offshore companies in terms of IT infrastructure and data convergence have raised the country’s IT standards, but for the businesses who […]
