WE SETUP FULLY-MANAGED OFFSHORE
CONTACT CENTRES TO SUPPORT NBN TELCOS

OFFSHORE

Offshore Contact Centres

We setup, organize and co-manage a dedicated contact
Centre to support the phone and communication needs of Telcos

Sales Teams

Customer Support Teams

Customer Service Teams

Technical Support

Help-desk

BPO

Business Process Outsourcing (BPO)

We establish a Business Process Outsourcing centre to support
the Telco’s need for business support, back office support and data processing needs.

Back-Office

Billing & Finance

HR & Payroll

Remote & Virtual Staffing

WHY EXPLORE OFFSHORE WITH GLOBAL TELEFORCE?
SUPPORTING NBN TELCOS ARE OUR SPECIALTY

3RD PANEL

Managerial Experience

The Ezy Outsourcing Australian management group has over two decades of combined experience in end-to-end Offshore and Business Process Outsourcing Management (BPOM) of Telcos and ISPs. Our expertise comprise of: offshore operations setup, integration of BPO channels and managing shared services.

Strategic Offshoring Model

In keeping up with the demand for operational efficiency where the strategic integration of Offshore and BPO teams prevail over the traditional mass hiring, Ezy Outsourcing Hub has managed a BPO model for Telco & ISPs to better realise business margins through the setup in the key considerations of: lowered operations cost, improved process efficiency, strong customer retention, a lean sales model that improves the overall profitability of the business.

Quick Establishment and Management

With our strong track record of helping Telecommunications and ISPs based in Australia to finally make the big jump to setup an Offshore office in the Philippines, we’ve taken out the fear associated with offshoring through a strategic approach that covers business requirement study, operations blueprint, resource allocation and contingency deployment to carefully pilot the offshore setup. With our alignment blueprint through measurement of business key performance indicators and operations insight, we assure our clients that the prime business goals are always aligned with executive interests.

Changing Times

As the National Broadband Network (NBN) is nearing its completion, Australia’s telecommunications and ISP climate is changing to an even more competitive arena. The large Telco companies have grown over the years through Offshore and BPO functions in the Philippines.

Ezy Outsourcing Hub is helping small to medium scale telecommunication companies that resell NBN with our customized and strategic approach in outsourcing to improve their competitiveness, help them offset cost, improve their sales over the phone, improve their customer retention rate and improve overall cost-efficiency.

Lower phone personnel and back office cost by as much as 70%

Improve overall business profitability

Substitute to competitive rates on sales and support agents over the phone

Improve phone sales and support process efficiency

Cut down customer queue time by as much as 82%

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Ezy Outsourcing Hub

Philippines /
International

Australia

Email Us

11th Floor, SM Aura Office Tower, McKinley Parkway,
Bonifacio Global City, Taguig CIty, 1634, Philippines

Office Hours:

Mon-Fri: 7am-4pm

Looking to have your own
operations in the Philippines?
- We Can Help

If you're interested in doing business with us, we're more than willing to have a talk. Tell us what you need and we'll come up with the best solution possible.

No-obligation, No cost consultation.

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