Everyone wants to feel heard and respected. Good customer service is the lifeblood of every business, in its ability to retain customer loyalty and satisfaction through an agent or frontliner’s…
Hiring new staff to fulfill the growing mountain of daily tasks your business has to deal with can make you feel uncomfortable. You know the tedious hiring and training processes…
There is no doubt that COVID-19 has had a great impact on economies worldwide, forcing a halt in productivity for quarantine reasons for a long enough period of time that…
Accounting for 10-15% of the global BPO market, Philippines has quickly risen over the years, consistently ranking among the top 5 outsourcing destinations in the world. According to a study…
For decades now, customer support has been a major contributor to the profitability margin of companies, connecting consumers more intimately with brands through human interaction (customer service representatives), and therefore…
In searching for the right office for your business operations, the location of your office is a major consideration, as it will determine the flexibility and ease with which you…
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